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Now Hiring - Professional Services Call Center Management in Menomonee Falls, WI

Professional Services Call Center Management in Menomonee Falls, WI

Capital Construction Services
Base Salary $45K - $69K
Total Comp: NA
Quick Apply Save
Qualifications Years In Sales
Industry: Professional Services
Benefits: yes
Customer Size: all
Car Allowance: no
Sales Cycle: Short
Travel: none
Years Selling in Industry:
Education:
They Sell
To Whom
Location: Menomonee Falls, WI
0
CALL CENTER MANAGEMENT ROLE


Call Center Management position just opened with Capital Heating Cooling & Electric. We are locally owned and operated in Menomonee Falls, WI. We’ve been awarded Milwaukee's Top Places to Work, Biz Times Future 50 and Milwaukee Business Journal's Fastest Growing Firm . We are the PREFERRED workplace destination for Milwaukee’s top-tier talent! Our employees receive continuous professional development and an AMAZING company culture.


This role is responsible for continued growth & development of a team of sales and service representatives to improve performance and ensure a consistent, productive, 5-Star experience for both internal and external customers. HVAC experience is NOT necessary.


Position Summary:
  • Managerial Level Revenue and Appointment/Booking responsibilities
  • Daily Interaction and Coaching with Sales, Customer Service and Scheduling Reps to improve KPIs
  • Work closely with Scheduling and Sales Departments to Fulfill Appointment Schedule
  • Daily interface with HR, Install, Accounting, Dispatch
  • Increase and Retain Staff
  • Maintain a positive, goal-oriented, fun culture
  • Scheduling, Policy Enforcement, Progressive Discipline
  • Managing Onsite and Virtual Reps

  • Motivation / Contest Creation & Administration

Work Hours: Full Time

Compensation: Salary/Bonus is commensurate with experience. If you’re talented and underpaid and want to talk more about career growth, let’s have a confidential conversation. This position is open due to company growth.

Benefits:
  • Comprehensive benefits package:
    • Medical Insurance
    • Dental Insurance
    • Vision Insurance
  • Paid Vacation
  • Paid Holidays
  • 401K with Company Match
  • Continual professional development, coaching and education


Required Qualifications:

  • Education: Associate’s degree or equivalent managerial experience

  • 4+ years’ working experience; leadership experience, including staffing/scheduling preferred
  • Strong technical skills with common administrative tools, including: Google Suite

  • Strong written and verbal communication skills

Capital Construction Services
Company Size
Unknown
Founded
They Sell
To Whom
Website
www.capitalconstructionbcs.com
Revenue
Unknown / Non-Applicable

Capital Construction Services is currently hiring for 1 sales position
Capital Construction Services has openings in: WI
The average salary at Capital Construction Services is:

1 Yes (amount not posted)

Capital Construction Services
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Capital Construction Services

Capital Construction Services is currently hiring for 1 sales position
Capital Construction Services has openings in: WI
The average salary at Capital Construction Services is:

1 Yes (amount not posted)